Flood safety

To be safe, always assume that basement flood water is energized. Walking through a wet or flooded basement can be dangerous.

Never walk through a flooded basement until the electricity is disconnected. Even a small amount of water on a basement floor can put you at risk for electrocution. While electricity is needed to run the sump pumps and wet-vacs that help remove water from a basement, the risk of electrical shock is high. Safety experts suggest using a generator to power your sump pump or wet/dry vacuum instead. Generators also come with safety concerns, so learn about generator safety before operating one and never run extension cords through water.

Call to have electric service disconnected

If there is standing water in your home, call us at 800-662-4797 to have power disconnected before you step into standing water. Once power is disconnected, you may begin clean up activities. Before you call to reconnect your service, have a certified electrician inspect your system for damage. After passing inspection, call us for reconnection.

Call to have natural gas service turned off

If you have natural gas service and water rises above meter units or appliances, call us at 800-261-5325 to shut off gas to the home or building. Safety features built into many gas appliances stop the flow of gas if a pilot light is extinguished; however, safety features might fail, allowing continued gas flow. To avoid possible safety concerns, call us to have the gas shut off until a qualified heating contractor or plumber checks your equipment, including gas furnaces and water heaters. After passing inspection, call us for reconnection.

We do not charge you for flood-related disconnects and reconnects.