Frequently asked questions

Password: What if I forgot it?

Sign in and click Password Forgotten.

Password: How do I change it?

Sign in and click Change Password.

Password: What if I have a new one but still cannot sign in?

Passwords are case sensitive, so type the password exactly as it appears in the e-mail. If you are using the copy/paste function, make sure there are no additional spaces before or after the password.

Application: What happens when I apply for a job?

Each time you apply, the information is routed to Human Resources. After each submittal, you receive an e-mail verification. All communication from Human Resources is conducted via e-mail, so monitor your inbox as some of our communications may require timely response. We respond via e-mail within 60 days if we have interest in your qualifications for a position. Make sure your computer settings are set so that e-mails from us or our recruiting partner Kenexa are not filtered as spam. Monitor all your e-mail folders for a follow-up message about your application in case any of our e-mail is blocked by your computer system. 

Application: Should I submit one for each position I seek? Do you keep my data?

You must apply for each position. Your application remains active until the position is filled; however, your information remains in our database. For certain positions, we may search our database. If your resume appears to fit an open position's requirements, we may send an e-mail inviting you to apply for the opening by the application deadline.

Resume: How do I update it?

To keep your profile and resume current:

• Sign in using your user name and password.
• On Personal Pages, click Candidate Profile.
• On Candidate Profile, click on Profile Creation/Revision.
• Click Attachments to update and/or attach your resume. (If updating, select the attachment you previously created and click Edit.)

Verification: How do I know if my resume has been properly submitted/received?

Each time you apply for a job, the information is routed to Human Resources. After each submittal, you receive an e-mail verification.

Contact: Can I speak with someone about a position?

Because of high volume, we cannot return phone calls. If we choose your application for follow up, we typically contact you via e-mail within 60 days of the date we received it. All communication from Human Resources is conducted via e-mail, so monitor your inbox as some of our communications may require timely response. We respond via e-mail within 60 days if we have interest in your qualifications for a position. Make sure your computer settings are set so that e-mails from us or our recruiting partner Kenexa are not filtered as spam. Monitor all your e-mail folders for a follow-up message about your application in case any of our e-mail is blocked by your computer system.

Status: How do I know the status of my submission?

Sign in and click Application Status under Employment Opportunities. This provides an overview of all positions you have applied for since registering. In addition, you receive e-mail verification after each submittal was successfully processed.