Outage Alerts




	Overview Outage Alerts provide e-mails about the occurrence, status and resolution of power outages affecting your electric accounts. These e-mails can be sent to digital devices that have an e-mail address, such as PC, PDA, pager or cell phone. The alerts allow multiple individuals in your organization to receive the e-mails on multiple devices. Features Easy enrollment. We recommend designating one individual as the primary contact. You create a profile in Business Account Online (BAO), which provides secure access to your account usage, billing data, and other tools. After adding accounts to your profile, you can assign e-mail addresses to the accounts so you can receive outage messages. Login to BAO if you are already enrolled and sign up for Outage Alerts. Enroll in BAO and sign up for Outage Alerts. No charge. The service is free, but some cell phone providers may charge for receiving incoming text messages (typically 10 to 15 cents per message). Initial message. The first message of an outage is delayed about 10 minutes (unless the outage was called-in). This avoids messages about momentary outages, which are quickly resolved. Outage updates. Status updates are sent the moment our system is updated with new information concerning your outage. Feedback. We may ask you to participate in a follow-up survey or interview to improve the service. Customization. If you want to track multiple accounts, you can rename accounts to help differentiate. Messages We send messages to you about your power outages -- time, status, restoration, etc. Sample messages Cell Phone/Pager Texting Addresses AllTel: Your10DigitPhoneNumber@message.alltel.com AT&T: Your10DigitPhoneNumber@txt.att.net Cellular One: Your10DigitPhoneNumber@mobile.celloneusa.com Nextel/Sprint: Your10DigitPhoneNumber@messaging.nextel.com Qwest: Your10DigitPhoneNumber@qwestmp.com T-Mobile: Your10DigitPhoneNumber@tmomail.net US Cellular: Your10DigitPhoneNumber@email.uscc.net Verizon: Your10DigitPhoneNumber@vtext.com Pager: Contact your provider for details on receiving text messages.